Today, a shocking announcement at the Microsoft Support web site came to our attention. It brought sad news for Windows 8.1 and Windows 7 users. If you are running these operating systems, the Redmond software giant may leave you without updates even if your PC has drivers available!
- Intel seventh (7th)-generation processors (Kaby Lake) or later
- AMD "Bristol Ridge" (Seventh generation) or newer
- Qualcomm "8996"
If your PC has any of these CPUs and you have Windows 7 or Windows 8.1 installed, Windows Update will not work. This is irrespective of the fact that drivers may be available for your combination of hardware.
The Windows Update service will report the following:
Your PC uses a processor that isn’t supported on this version of Windows and you won’t receive updates.
It will appear when you scan or download updates using the Windows Update service.
The Windows Update window will keep showing the following message:
Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Code 80240037 Windows Update encountered an unknown error.
This is quite a disappointing move from Microsoft. Plenty of hardware vendors still support Windows 8.1 and Windows 7 and provide drivers for all the modern hardware for them.
Microsoft explains this as follows:
Windows 10 is the only Windows version that is supported on the following processor generations ...
Because of how this support policy is implemented, Windows 8.1 and Windows 7 devices that have a seventh generation or a later generation processor may no longer be able to scan or download updates through Windows Update or Microsoft Update.
The only recommendation given by Microsoft is to upgrade your operating system from Windows 8.1 and Windows 7 to Windows 10.
Well, we all know that Microsoft wants everyone using Windows 10 whether the user likes it or not. They have started dropping support in one way or the other for previous versions of Windows faster than ever. With Windows 10, nobody knows how far Microsoft can go as it is the most aggressively pushed version of the operating system. Despite support from the hardware vendor, the software vendor is refusing to support their own operating systems so that everyone will move to Windows 10.
This campaign for pushing customers to the latest OS is extremely aggressive, so I won't be surprised if one day they break Windows 7 and Windows 8.1 in more ways intentionally.
Source: Microsoft Support.
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