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Microsoft Puts Windows 10 Version 1809 Rollout on Hold

After a few days of the release of Windows 10 version 1809, plenty of users reported that it was somehow deleting users' data. It is some bug that affects only certain customers, nevertheless this is an extremely serious issue that is not acceptable even if it affects a small number of users. Microsoft has started an investigation, so Windows 10 version 1809 has been temporarily pulled from their servers. It is not available for download any more for now.

There is a new note in the 'Known Issues' section of the Windows 10 October 2018 Update History page:

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We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating.
If you have checked for updates and believe you have an issue, please contact us directly at +1-800-MICROSOFT or find a local number in your area https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

If you have access to a different PC, please contact us at https://support.microsoft.com/en-us/contactus/

If you have manually downloaded the Windows 10 October 2018 Update installation media, please don’t install it and wait until new media is available.

As of this writing, the entire OS family, including Server builds and Internet of Things (IoT) version, are removed from Windows Update and other servers. The Media Creation Tool has been pulled too.

It is worth mentioning that Windows 10 version 1809 was the first feature update for which Microsoft skipped the Release Preview ring. It could have helped to catch the issue before the OS was made available to the general public. Unfortunately, this didn't happen.

This particular issue was actually reported well in advance on the Windows Insider Hub by several Insiders but since it was not a widespread problem before it became publicly available, it was not fixed.

Even if you are very eager to install the most recent version of Windows 10, I recommend you to wait for fixed media where the issue should be resolved. There are also other bugs reported with the final build, such as the Task Manager not showing correct CPU usage for some apps, Intel driver incompatibility which made the OS unstable, and internet connectivity being affected if IPv6 was turned off. Surprisingly, this release of Windows 10 was also supposed to be offered to the Long Term Servicing Channel (formerly LTSB). Now it seems Microsoft may have to do more extensive testing and fix all the serious bugs before deploying the OS again.

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Author: Sergey Tkachenko

Sergey Tkachenko is a software developer who started Winaero back in 2011. On this blog, Sergey is writing about everything connected to Microsoft, Windows and popular software. Follow him on Telegram, Twitter, and YouTube.

8 thoughts on “Microsoft Puts Windows 10 Version 1809 Rollout on Hold”

  1. Thanks Sergey! Fortunately I wasn’t effected but missing preview ring and also ignoring few users reporting on insider rings is totally unprofessional. Actually am surprised to see not a single update (though even minor) to 17731.1 since it was released on 14th September. Can’t believe they didnot any issues since then.

  2. What did people expect when they were installing a beta OS? Windows 10 1803 isn’t stable enough for production and they push 1809 out.

    Meanwhile in Linux community… 2018. is coming to an end, SSD TRIM functions not supported out of the box. Epic. Fail.

  3. This is the only major update that did not mess up everything for me, most of the other cumulative updates have done something that required me to either reset or reinstall Windows 10.

  4. I didnt face that issue with file deletion but I’ve got another so annoying bug. Even reinstalled Windows again from scratch and it still persists. Explorer.exe crashes and restarting when switching apps using touchpad gesture. With alt+tab it doesnt happen as I noticed. But using gesture it makes me mad – screen freezes, blinks when selecting between apps. Logs say the problem with twinui.pcshell.dll. Have no idea how to fix it :(

  5. Microsoft keeps getting better and better.
    Someday someone is going to release an operating system that will run all the windows programs plus it’s native offerings and Microsoft will slide into the dustbin of history
    I know Linux and Wine but that does not quite cut it yet

  6. Installed it on three systems with no major problems other than having Cortana reinstalled and having to disable it.

  7. It installed without major issue for me, but still…

    “This particular issue was actually reported well in advance on the Windows Insider Hub by several Insiders but since it was not a widespread problem before it became publicly available, it was not fixed.”

    And this is the big problem right here. It’s all about stupid voting. There are some other minor bugs that were never fixed and made it into the final build. I reported them and so did a few others, but with ~10 points nobody cared.

    Only feature requests should have the voting system. Bug reports should have them removed and should ALL be investigated!

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