A KB4532693 Bug Prevents Windows 10 From Loading User Profile

The recently released KB4532693 update appear to be buggy. KB4532693 targets Windows 10, version 1909 and Windows 10, version 1903, and includes security fixes and compatibility improvements. Users installed the update report that it prevents the OS from loading their user profile, making it harder to access their personal files.

Windows 10 Light Hero Wallpaper

KB4532693 (OS Builds 18362.657 and 18363.657) was released on February 11, 2020 with the following change log:

  • Addresses an issue that occurs when migrating cloud printers during an upgrade.
  • Improves the installation experience when updating to Windows 10, version 1903.
  • Security updates to Internet Explorer, Microsoft Edge, Windows Fundamentals, Windows Cryptography, Windows Virtualization, Windows Network Security and Containers, Windows Server, Windows Management, Microsoft Graphics Component, Windows Input and Composition, Windows Media, the Microsoft Scripting Engine, and Windows Shell.

A number of user reports reveal that after installing KB4532693 Windows 10 loads a temporary profile which is probably used to configure the OS, but it 'forgets' to revert to user's profile after that.

If you are affected and see no personal files on the desktop, don't worry - they are located under the C:\Users folder. Check it out and see if you have more than one folder named with your current user name, e.g. Alex and Alex.000. Check out their content, your files should remain in one of them.

Some of the users were lucky to resolve the issue after restarting Windows 10 multiple times. However, others were out of luck, so they had to uninstall the KB4532693 update.

Support us

Winaero greatly relies on your support. You can help the site keep bringing you interesting and useful content and software by using these options:

If you like this article, please share it using the buttons below. It won't take a lot from you, but it will help us grow. Thanks for your support!


Author: Sergey Tkachenko

Sergey Tkachenko is a software developer who started Winaero back in 2011. On this blog, Sergey is writing about everything connected to Microsoft, Windows and popular software. Follow him on Telegram, Twitter, and YouTube.

3 thoughts on “A KB4532693 Bug Prevents Windows 10 From Loading User Profile”

  1. It happened to me yesterday (Feb 13, 2020)

    All I had was a basic wallpaper and no access to my files. Logging off and trying to log on with my user profile was useless

    But I shut the PC down in disgust and booted it up again, and when I entered my PIN it just opened normally

    What I do every time that I update Windows 10 is to fix the Group Policy Client Service so it would not happen again, at least for that update. For that, you must take ownership of the gpsvc key:

    See Kapil Arya’s article: httрs://www.kарilaryа.соm/thе-grоup-pоlicy-сliеnt-sеrviсе-fаilеd-thе-sign-in

    Please note that this will not restore the user profile, bu will ensure that it does not happen again

    I hope this helps


    Douglas Oaten
    São Paulo, Brazil

Leave a Reply

Your email address will not be published.

Using Telegram? Subscribe to the blog channel!
Hello. Add your message here.