Windows 10 – Bluetooth mouse suddenly disconnects or stops working

If you have a Bluetooth mouse, you might face the issue that the mouse suddenly disconnects or stops working randomly. Here is a quick fix you can try to do to get rid of this issue.


If your Bluetooth mouse suddenly disconnects or stops working, this can indicate that Windows disconnects the PC's radio to save power. This issue is very common for laptop users where the operating system is tuned for maximum power saving, but it can affect desktop users as well. You need to make sure that your Bluetooth radio is not being turned off by the operating system's power management feature. Here is how it can be done.

  1. Connect your mouse to the computer, pair it and turn it on. Make sure it's working properly at least once.
  2. Right click the Start button to open its context menu (Power User menu, also known as Win+X menu). Select the item called "Device Manager".Windows 10 open device manager
  3. In Device Manager, expand the Bluetooth node.Windows 10 bluetooth
  4. Locate the Bluetooth radio you have. Double click the Bluetooth adapter to open its properties:Windows 10 bluetooth properties
  5. Switch to the Power Management tab and uncheck "Allow the computer to turn off this device to save power".Windows 10 bluetooth power saving

This should resolve the issue. This should be useful for any device - Bluetooth keyboard, headset, speaker, mice etc.

27 thoughts on “Windows 10 – Bluetooth mouse suddenly disconnects or stops working

  1. WildByDesign

    You are an absolutely life-saver, sir. Thank you!

    This issue has been plaguing me throughout the past 3-4 Anniversary Update builds and your solution works wonders.

    Reply
    1. Sergey Tkachenko Post author

      Great to hear :)

      Reply
  2. Travis

    This isn’t just a Windows 10 fix. I’ve been using Bluetooth mice (and other devices) since XP, and the setting to “turn off this device to save power” has been active by default for Bluetooth radios in every version of Windows since those days. Every time I get a new computer or reinstall Windows of any version, going into Device Manager to turn off that setting for the Bluetooth radio is always one of the first things I do.

    Reply
    1. Bob

      Yes it applies to Windows XP, Vista, 7 and 8.1 as well.

      Reply
  3. Kyle

    This isn’t it. The windows 10 that I’m running (Build 16299) doesn’t not have the tab “power management”.

    Reply
    1. Sergey Tkachenko Post author

      It depends of drivers and your device’s supported power mode.

      Reply
    2. Noahg

      Mine didnt either going through this way, i had to go into bluetooth settings in general settings, scroll down, click more bluetooth options, go to hardware, then click on your Bluetooth, properties, and then the change settings button at the bottom of the window with the “admin” shield next to it, then there should be the power management tab.

      Reply
    3. Dan

      Go to device manager then to Human Interface device, the bluetooth hid device is there. Click on properties and power management click on allow this device to shutdown to save energy is off.

      Reply
      1. Ben

        interestingly, going this route, the option to allow computer to turn off this device to save power option is greyed-out. uncehecked, but greyed out. surface arc and windows 10 enterprise.

        Reply
  4. LP

    This did not work. I run Windows 10 and I bought a logitech mouse M590. It was working perfectly fine, until a windows update started. Then my computer refused to accept that it had a bluetooth connection. I fixed it and it was running properly, until a day later that it just would detect the mouse any longer. I cannot fix it and I am pretty sure that it is a microsoft problem. I would not use Windows 10 if my new laptop did not come with it. I swear that after I resolve the problem I will disable any windows updates, because they just mess up systems and I lose a lot of working hours trying to troubleshoot and resolve things.

    Reply
  5. wow

    WOW! I have a MacBook and made a partition for windows 10. My mouse kept disconnecting after 1-2 minutes and I couldn’t figure out why as all drivers were installed. This was the solution thank you!

    Reply
  6. NightMan

    And what about Mac OS? Do you know some lifehack for this?

    Reply
    1. Sergey Tkachenko Post author

      Nope

      Reply
  7. Ana

    Hello , I have a big problem . My bluetooth mouse (surface mouse) dose not want to connect to my surface go . Today everything was fine but then something happend and from then on It dose not even want to show when I go to pair bluetooth devices. I can still connect bluetooth keyboard so Idk what is the problem? I tried so many times but nothing works . Please help me.

    Reply
    1. Sergey Tkachenko Post author

      Is it possible to pair this mouse with another PC/laptop?

      Reply
  8. Chuck

    This worked great until Windows updated the Bluetooth driver. Now the “power management” tab is missing from my Bluetooth radio. Does anyone know how to get the tab back?

    Reply
    1. Sergey Tkachenko Post author

      Try to rollback the driver

      Reply
  9. Sean Devlin

    So I went through those steps , unfortunately the power save box was already unchecked, does anyone have any other suggestion. it’s a fairly new keyboard and mouse, they will work for about 10 minutes then nothing, only way to fix it as of now is restarting the computer.

    Reply
  10. Dave Kirkeby

    I tried what was recommended here and on a few other sites. The information wasn’t quite lining up with the options I was finding. Eventually I looked at everything remotely mouse or bluetooth related and looked for anything that sounded like power down control. I didn’t find any place where the power down option was selected. The only thing I ended up changing was the startup of the bluetooth drivers from manual to automatic. None of that fixed it. Then I found a recommendation to use the Microsoft Bluetooth trouble shooting tool. I ran it and it said that it had found a problem that it fixed. I was not able to determine what it had done (part of the Microsoft Ethos: keep people as uninformed as possible) . But the Microsoft troubleshooter did fix it.

    Solution that worked for me:
    You can get to the Microsoft Troubleshooter by typing in trouble into the search box and select “Troubleshoot settings” when it comes up. Then under “Find and fix other problems” select the bluetooth option.

    Whining
    My guess is that millions of man hours have been wasted fixing this issue. I don’t know whose fault it is. But right now I’d go for Microsoft (why default to a condition where the bluetooth mouse driver doesn’t work) and the manufacturer (INSIGNIA) who might have mentioned that their product won’t work out of the box because of default Microsoft settings.

    Reply
  11. Dave Kirkeby

    Ugh, the mouse just went into intermittent mode again. So maybe the mouse is bad? I don’t know but this is an annoying waste of time.

    Reply
  12. hoek

    Damn man! So simple. I checked everything except that. Thanks! You’re the boss.

    Reply
  13. diego g

    my computer does not show the power management tab, anything else I can do?

    Reply
    1. Sergey Tkachenko Post author

      Try to update the bluetooth device drivers.

      Reply
  14. Ron_D

    For those who do not see power management tab, check properties for Intel(R) Wireless Bluetooth(R).

    Device Manager –> Bluetooth –> Intel(R) Wireless Bluetooth(R)

    You might see power management tab here. I could see it only for this device, for rest it was not showing up. I unchecked the automatic on/off option for saving power. And this issue seems to be resolved. Hope it helps..!!

    Reply
    1. Ron_D

      Quick update: situation is improved but still it stops working in between. not letting to work completely using mouse. Issue is still there..

      Reply
  15. Jonathan

    I’ve tried this. works. i’ll update you if it comes back again.

    Reply
  16. Wonky Bizzer

    Most excellent thanks..

    Reply

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