Fix: Windows 8.1 Store app gets stuck at loading circle

After the upgrade from Windows 8 to Windows 8.1, your Store app might stop working properly. When you launch it, it may hang or get stuck at the loading circle animation, from which it never proceeds to the actual Store. Also, the PC Settings app may be broken too. Fortunately, it is possible to fix the problem easily. Let's see how.

    1. Open PowerShell as Administrator: type powershell on the Start screen. The PowerShell icon will appear in the search results on the right. Right click it and choose "Run as Administrator".
      powershell as admin
    2. Type (or copy-paste) the following command into the PowerShell console:
      Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

      Press Enter and wait until the command is finished. It should take a few seconds.
      Windows store hang fix

    3. Reboot your PC

That's it. Now your Windows Store should work again.

For repairing the PC Settings app, the command is similar. Repeat the above steps but instead of the command in step 2, type this command:

Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\ImmersiveControlPanel\AppxManifest.XML

That's it. Now your PC Settings app should also be repaired.

48 thoughts on “Fix: Windows 8.1 Store app gets stuck at loading circle

  1. Phil

    really works thank you so much!

    Reply
    1. Sergey Tkachenko Post author

      you are welcome

      Reply
      1. inm11

        didn’t work for me either and the same error code appears. Any suggestions? thanks…

        Reply
        1. Sergey Tkachenko Post author

          Did you try both the provided commands?

          Reply
          1. inm11

            yes, I did. App store is still spinning and is not being launched. Now, my Skype is also not working and I can’t reinstall from the Store App as it wouldn’t launch….

          2. Sergey Tkachenko Post author

            Press the Win+R keys together on your keyboard to open the Run dialog. Type WSRESET into it and press Enter. This will reset the Windows Store app cache.
            If this does not help, try something from these common recommendations.

      2. lawrence

        I’m on a windows 8.1 so how do u paste

        Reply
        1. lawrence

          Tablet pc

          Reply
    2. richard

      thank you guys. my store is working now.love you

      Reply
  2. Ahsan

    It didn’t work for me. It keeps giving me error 0x80072ee2. Followed yr steps. It didn’t make a difference.

    Reply
  3. inm11

    Thanks, I tried WSRESET few times but it doesn’t help….

    Reply
    1. Sergey Tkachenko Post author

      That’s a pity.
      Have you tried the sfc /scannow command?

      Reply
      1. inm11

        Yes, I did. It ran for quite a while and didn’t detect anything wrong…

        Reply
        1. Sergey Tkachenko Post author

          Hmm. I have run out of ideas now.

          Reply
          1. inm11

            thanks for trying….

          2. inm11

            BTW, the problem still persists. However, I noticed that if I open another user account and log in as a different user – the App Store is working. Any thoughts?

            Thank you.

  4. MArc

    Here is a a solution that worked!!! and i mean it :) believe me i’ve tried all the command in cmd, the trouble shooter and cleaning cache and it didnt worked out. But this saved my life!

    Open the Task manager (right click the task bar).
    Kill the Store app and the Store Broker service. The last one might not be running.
    Open the File manager and navigate to:
    C:\Users\[username]\AppData\Local\Packages\\WinStore_[garbage]\LocalState

    Replace [username] with your username. The [garbage] tag can be different sometimes, so navigate to it manually.
    Rename the Cache folder to CacheTemp

    Sometimes renaming isn’t possible because Windows complains the path is too long. To fix this, open a command prompt (WIN+R and cmd) and type: subst t: followed by the path at step 3. Then navigate to the new drive (t:) and type: rename Cache CacheTemp.

    Create a new folder named Cache.
    Start the Windows Store to see if it helped.

    Reply
      1. Walkir

        I had to follow these steps and clean the cache manually. Using wsreset.exe just wouldn’t work and kept loading as well. Glad that WinAero can help when the official Microsoft forums are pretty useless.

        Reply
    1. Matthew Woodhouse

      WOW – Finally

      Two months of looking and trying to fix my store and this worked.

      Only one thing to say, remember that appData is a hidden folder and you have to unhide it using View setting in Explorer.

      Thanks a million

      Reply
      1. Sergey Tkachenko Post author

        You are welcome!

        Reply
    2. Jeffrey

      oh man! this works!

      Reply
  5. vasu

    thanks MArc, I try many websites, diagoze xcutables…..only ur trick actually worked.

    Reply
  6. Matt

    Thank you for the easy fix.

    Reply
    1. Sergey Tkachenko Post author

      don’t mention it :)

      Reply
  7. Ike

    Thanks MArc,
    The solution you provided did work on my Lenovo Miix.
    All other solutions, including the powershell command, did not!

    I just renamed the Cache folder to “CacheTemp” and created a new “Cache” folder.
    Afterwards my store started correctly. Thanks a million!!

    Reply
  8. Abhi

    To fix this, run the following in a Command Window (CMD) to re-register the Store App:
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    If you get error 0x8007064A after executing this, it means that the registry key “HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages” does not have SYSTEM as the owner.
    Change the owner back to SYSTEM as explained here and try again.

    Reply
  9. essam.co

    Check your network connection, if you have google DNS server try remove it or put your gateway IP. I had this before problem but after I remove google DNS server (8.8.8.8) and I changed it to my router IP it fix the problem and windows store started.

    Reply
  10. emma

    thanks that worked for me

    Reply
    1. Sergey Tkachenko Post author

      I am happy to be of help

      Reply
  11. willis

    i cant even get in to windows just a black screen with the please wait symble

    Reply
  12. Manuel Joseph Loquias

    Thanks! This worked.

    Reply
    1. Sergey Tkachenko Post author

      Great.

      Reply
  13. Monsta

    Genious thanks!

    Reply
  14. salvador penaran

    I appreciate it but it only worked temporarily what can i do other then keep doing this process.

    Reply
  15. christine

    thanks for this! it really worked :) thanksssssssss!

    Reply
  16. Kishan Mohan

    Hello MArc and Sergey,

    I tried both methods, renaming of Cache to CacheTemp and creating a new folder by Cache and powershell method. Nothing worked for me. Please help.

    Reply
  17. Kees Couprie

    Life saver!
    The reboot took incredibly long, and for a few minutes I considered installing Linux, but once it was done…. YOOHOO!!!

    Reply
  18. fik

    I have exactly this problem but not with the Windows Store app or PC settings app, but all the other metro apps.
    PC is a Lenovo E540 with Windows 8.1 pro.
    WinStore and PC settings app work fine, but nearly all other metro apps (Mail; People; Calendar; Alarm; Weather; Video; Music; and even third party apps like Facebook; Skype; Twitter; Evernote Touch; Adobe Reader Touch) just get stuck on the logo screen. When I launch them, it shows the logo screen for 1-2 seconds, and then the app just minimizes to the taskbar and nothing else happens. If I go back into it, it again stays on screen for a few seconds then minimizes again.
    I’ve tried everything, including reseting the windows store, reinstalling all the apps that don’t work, and numerous other solutions/fixes on the internet, but nothing seems to work.
    Help!

    Reply
  19. kari

    Thank you so much for this. The fix you recommended worked like a charm. I will be sure to share this post on my blog.

    Reply
  20. Abdula

    thanks im looking for solution an hour and hour and i find this youre genius :D

    Reply
  21. Nora

    Thank you very much! Then I’m installing skype but it’s peding forever. Please help me…

    Reply
  22. Jim Adams

    I have tried so many fixes for this and got nowhere.
    Was at the point of giving up and thinking maybe wait until Windows 10 comes out and all will be right in new OS.
    Then I saw this link in search engine and thought – oh well one more try.
    Guess what – it worked!! So pleased and so clear and easy to do.
    Thank you so much for sharing your expertise.
    Regards
    Jim

    Reply
    1. Sergey Tkachenko Post author

      I am happy to be helpful.

      Reply
  23. Vish

    Thanks a lot dude,….!

    Reply
  24. Ishita

    My touchscreen stopped working after doing this! :'(

    Reply
    1. Sergey Tkachenko Post author

      this trick is not related to any hardware issue you can face with. It does not affect drivers or hardware physically.

      Reply
  25. Naresh

    wow it is worked….thank you sooooo much….

    Reply

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